Privacy Policy — Pharmocia Partner
Privacy Policy & Data Security
Comprehensive guide on how Pharmocia collects, protects, and handles business, staff, and prescription data for partner pharmacies.
Data Fiduciary
Pharmocia Technologies
Privacy Contact
Account Deletion
In-App Profile or Mail Us
Applicable Laws
DPDP Act 2023 & IT Rules
📌 Table of Contents
- 1. Introduction & Overview
- 2. Who We Are (Data Fiduciary)
- 3. What the Partner App Does
- 4. Information We Collect
- 5. Handling Customer & Health Data
- 6. Purpose & Legal Basis for Processing
- 7. Third-Party Sharing & Transfers
- 8. Account Deletion & Deactivation
- 9. Data Retention & Exceptions
- 10. Security Practices
- 11. Your Legal Rights (DPDP Act)
- 12. Contact & Grievance Redressal
1. Introduction & Overview
Welcome to Pharmocia Partner. This Privacy Policy governs the access and usage of the Pharmocia Partner mobile application (Android & iOS) designed specifically for registered pharmacy partners, licensed pharmacy owners, pharmacists, and authorized store staff.
Pharmocia Partner is a business-to-business (B2B) operational management application. It is not intended for general consumers. This document outlines our data privacy practices in two key domains:
- Your Partner Data: Information collected about your business entity, pharmacy licenses, store owners, pharmacists, and staff.
- Customer Data: Sensitive customer health and prescription information accessible through the platform strictly for order verification and fulfillment.
This policy is compliant with India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Google Play Store & Apple App Store Developer Policies.
2. Who We Are (Data Fiduciary)
Pharmocia operates the platform and serves as the Data Fiduciary (Data Controller) for all store registration, staff identity, and operational data collected under this application.
| Entity Name | Pharmocia |
|---|---|
| Primary Support & Privacy Email | pharmocia7@gmail.com |
| Grievance Officer Contact | Send email to pharmocia7@gmail.com with subject "Grievance Officer" |
| Data Protection Officer Contact | Send email to pharmocia7@gmail.com with subject "Data Protection" |
3. What the Partner App Does
The Pharmocia Partner app equips pharmacy partners with tools to manage their digital store presence and fulfill medicine orders efficiently:
- Store Onboarding & Verification: Capture of business licenses, Drug License, FSSAI, GSTIN, store address, geofenced pickup locations, and bank payout credentials.
- Inventory & Stock Management: Real-time management of product pricing, batch details, and medicine stock levels.
- Prescription Verification: Enables registered pharmacists to inspect prescription images uploaded by customers, transcribe dosage instructions, and approve or reject orders.
- Fulfillment & Logistics Handover: Manages order preparation and handover to assigned delivery partners (e.g., Uber Direct or local courier riders).
- Staff Access Control: Phone-number OTP authentication for staff assigned to roles such as Store Owner, Pharmacist, Counter Staff, or Delivery Staff.
- Financial Earnings & Payouts: Direct tracking of completed sales, platform commissions, and bank payout history.
4. Information We Collect
4.1 Business & License Data
- Pharmacy name, legal entity name, store address, latitude/longitude pickup coordinates, and service radius.
- Drug Licence number and expiry date, FSSAI registration, and GSTIN.
- Registered owner name, phone number, and primary email address.
- Payout bank account references (processed securely via regulated payout gateway partners).
4.2 Staff Identity & Access Data
- Staff member name, mobile phone number (primary identifier for OTP login), and assigned role.
- Pharmacist professional registration number for staff verifying prescriptions.
4.3 Operational & Device Data
- Order fulfillment metrics (acceptance rate, SLA compliance, preparation duration).
- Audit logs of pharmacist prescription approval/rejection decisions.
- Device push notification tokens, IP address, and session security logs for abuse prevention.
5. Handling Customer & Health Data
When fulfilling customer orders, the partner app grants access to customer details (name, delivery address, phone number) and uploaded prescription files (doctor details, prescribed medicines, patient health conditions).
- Customer health data must be used solely for fulfilling the specific order and complying with statutory record-keeping.
- Partners are strictly prohibited from copying, exporting, photographing, reselling, or using customer data for secondary marketing.
- Prescription verification must be executed exclusively by a qualified, registered pharmacist on staff.
6. Purpose & Legal Basis for Processing
| Processing Purpose | Data Used | Legal Basis |
|---|---|---|
| Pharmacy Verification & Onboarding | Drug Licence, GSTIN, FSSAI, Store Address | Legal Obligation & Contractual Performance |
| Order Routing & Geofencing | Store Location Coordinates & Service Radius | Performance of Contract |
| Prescription Dispensing Audit | Pharmacist Reg. No., Approval Decision, Timestamp | Statutory Obligation (Drugs & Cosmetics Act) |
| Payout Processing | Earnings Ledger, Bank Payout References | Performance of Contract |
8. Account Deletion & Account Deactivation
We respect your right to manage your account status and erase your personal data when you choose to discontinue your partnership with Pharmocia.
🗑️ How to Delete or Deactivate Your Account
Partner store owners and registered staff members can request full account deletion or access revocation using either of the two methods below:
-
Option 1: In-App Profile Deletion (Instant Request)
Open the Pharmocia Partner App → Go to Profile / Store Hub → Select Account Settings → Tap "Delete Account" / "Deactivate Account" → Confirm your identity via OTP. -
Option 2: Direct Email Request
Send an email directly to pharmocia7@gmail.com from your registered store email or phone number with the subject lineAccount Deletion Request. Please specify your Pharmacy Name and registered mobile number.
Response Time: Written email deletion requests are processed and confirmed within 30 days. Upon verification, your login tokens are revoked, staff access is terminated, and store profile visibility is removed.
9. Data Retention & Statutory Exceptions
When an account is deleted, personal identity markers and non-essential store preferences are erased or anonymized. However, full immediate deletion of all transaction records is subject to mandatory legal retentions under Indian Law:
| Category | Retention Duration | Statutory Mandate |
|---|---|---|
| Prescription Verification Logs | Minimum 2 Years | Drugs and Cosmetics Rules, 1945 |
| GST & Tax Invoices / Payout Records | 8 Years | Goods and Services Tax Act & Income Tax Act |
| Deactivated Staff Identity Logs | 12 Months | Platform Audit & Abuse Prevention |
| General Account & Profile Data | Erased upon Account Closure | DPDP Act, 2023 Compliance |
10. Security Practices
Pharmocia employs enterprise-grade safeguards to protect business and customer information:
- Encrypted Communications: TLS 1.2+ encryption for all network traffic.
- Secure Auth: Passwordless login utilizing OTP verification; sensitive tokens are stored in the device's native Keystore / Keychain.
- Role-Based Security: Strict internal staff role segregation (Owner vs Pharmacist vs Counter Staff).
- Database Security: Encrypted PostgreSQL storage with audit logs for all administrative and dispensing actions.
11. Your Legal Rights (DPDP Act 2023)
Under the Digital Personal Data Protection Act, 2023, partners and staff members possess the following rights:
- Right to Access: Request a summary of personal data held about your store or staff profile.
- Right to Correction: Update inaccurate or incomplete registration information directly via the app or support.
- Right to Erasure: Request deletion of data no longer required for statutory compliance (as detailed in Section 8).
- Right to Nominate: Designate another individual to exercise data rights in the event of incapacity.
12. Contact & Grievance Redressal
If you have questions, privacy inquiries, or complaints regarding data handling or account deletion, contact our Data Governance Team:
Email: pharmocia7@gmail.com
Subject Lines:
"Privacy"for general inquiries"Account Deletion Request"for account erasure"Grievance Officer"for formal complaints
If a privacy grievance is not resolved satisfactorily, you retain the right to escalate the matter to the Data Protection Board of India.
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